Vasco Appliance Repair in Matson, Robinswood and White City

Why won't my Vasco E-Volve WiFi module connect to the internet?

The Vasco E-Volve WiFi module only supports 2.4 GHz networks. Many modern routers and WiFi extenders operate on 5 GHz, which is incompatible. Check your router settings to ensure the 2.4 GHz band is enabled and move the module closer to the router during initial setup.

Why does my Vasco radiator not heat efficiently when installed close to the floor or ceiling?

Vasco radiators require adequate clearance above and below for proper air circulation. Cold air is drawn from the floor and rises as warm air exits above the radiator. Insufficient space restricts this natural convection process, reducing heating efficiency. Maintain approximately 10 to 15 centimetres of clearance both beneath and above the radiator where possible.

Why is my Vasco radiator only partially warm after installation?

A Vasco radiator that only partially warms after installation may have the supply and return pipes connected the wrong way round. This is a common installation issue. Contact a qualified heating engineer to check and reconnect the pipes correctly if reversed.

What does Error 12 mean on a Vasco electric radiator thermostat?

Error 12 on a Vasco thermostat indicates a communication fault between the thermostat and radiator. Switch off and unplug the radiator from the mains. Remove the thermostat batteries, wait two minutes, then reinsert the batteries and restore power. The system should resynchronise automatically.

Why does my Vasco radiator with blower make noise after turning off?

This is normal operation. Vasco radiators with blower units have a post-ventilation cycle that continues briefly after heating stops. The blower will stop automatically once this cycle completes.

What is the difference between the Vasco Boost and Boost H ventilation systems?

The standard Vasco Boost recovers heat from exhaust air to warm incoming fresh air. The Boost H includes an enthalpy heat exchanger that recovers both heat and moisture from the outgoing air, providing improved indoor comfort during the heating season by maintaining better humidity levels.

Should I turn off underfloor heating when I'm not at home?

No, do not turn underfloor heating off completely when away. Set the thermostat to 14°C for extended absences. Underfloor heating takes on average one to one-and-a-half hours to change temperature by 1°C, so it responds slowly to adjustments.

How do I calculate the correct heat output for a Vasco radiator?

Use the formula: square metres × watts per square metre = required heat output. A radiator's heat delivery is expressed in watts, and the required output depends on the room type, desired temperature, insulation level, and heating system type.

How does a Vasco infrared panel work?

Vasco infrared panels heat objects and people directly rather than warming the air. An electrical element heats the panel surface, which emits invisible infrared radiation similar to the warmth of sunlight. This radiation is absorbed by walls, furniture, and people, creating even and comfortable warmth without air circulation.

Can I use underfloor heating for cooling in summer?

Yes, if your heat pump includes a cooling function, cold water can run through the underfloor heating pipes to cool your home. A water temperature of around 18°C is ideal for cooling. Ensure the floor surface temperature remains above the dew point to prevent condensation forming on the floor.